Last Updated: May 2026
Spiritual Uttarakhand ("Company," "we," "us," or "our") is committed to protecting the privacy of our website visitors, customers, travel agents, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.spiritualuttarakhand.com or avail our travel services.
By using our website or booking our services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
When you enquire about or book our services, we may collect the following information:
- Full name, gender, and date of birth
- Contact details — phone number, email address, and postal address
- Identity proof details (Aadhaar, PAN, passport number) as required for Yatra registration and hotel check-in
- Travel preferences, special requirements, and medical conditions (if voluntarily shared for trip planning)
- Payment information (bank account details, UPI ID, transaction references)
- Passport-size photographs (required for Yatra registration)
- Business details of travel agents and B2B partners (company name, GST number, business address)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Device type and operating system
- Pages visited, time spent on pages, and referral source
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
We may receive your information from travel agents, business partners, or booking platforms who make reservations on your behalf, with your knowledge and consent.
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and managing your tour bookings, hotel reservations, vehicle arrangements, and helicopter services
- Communicating with you regarding booking confirmations, itinerary changes, payment reminders, and travel updates
- Completing Yatra registration and obtaining necessary permits as per government requirements
- Coordinating emergency support and medical assistance during the tour
- Processing payments and issuing invoices
- Managing B2B partner relationships, rate cards, and credit accounts
- Improving our website, services, and customer experience
- Sending promotional communications about our packages and offers (only with your consent — you can opt out anytime)
- Complying with legal obligations and resolving disputes
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your information with:
- Hotels and accommodation providers — for booking and check-in purposes
- Vehicle operators and drivers — for pickup, transfer, and itinerary coordination
- Helicopter/aviation companies — for flight bookings, passenger weight verification, and safety compliance
- Government authorities — for Yatra registration, biometric verification, and compliance with regulations as mandated by the Uttarakhand Government or DGCA
- Travel agents and B2B partners — who have booked on your behalf, with your knowledge
- Payment processors — for secure transaction processing
- Legal authorities — when required by law, court order, or to protect our legal rights
All third parties with whom we share data are required to maintain confidentiality and use the information only for the specific purpose for which it was shared.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- Secure hosting of our website with SSL encryption
- Restricted access to personal data — only authorized team members who need the information to perform their duties can access it
- Secure storage of physical documents (identity proofs, booking forms) at our Dehradun office
- Regular review of our data handling practices
However, no method of data transmission or storage over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Booking and travel records: Retained for a minimum of 3 years after the completion of the tour, for accounting, tax, and legal compliance purposes.
- B2B partner records: Retained for the duration of the business relationship and 2 years after its termination.
- Website analytics data: Retained in anonymized form for up to 2 years.
- Marketing consent records: Retained until you withdraw consent.
After the retention period, your data will be securely deleted or anonymized.
6. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Required for the website to function properly (e.g., session management, enquiry forms).
- Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics) so we can improve our content and services.
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness (if applicable).
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of our website.
7. Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request correction of any inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your personal data, subject to our legal obligations and legitimate business needs.
- Right to Withdraw Consent: If you have consented to receive marketing communications, you can withdraw consent at any time by contacting us or using the unsubscribe link in our emails.
- Right to Grievance Redressal: If you have any concerns about how your data is being handled, you can contact our Grievance Officer (details below).
To exercise any of these rights, please contact us using the details provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, including government portals (e.g., Chardham Yatra registration), social media platforms, hotel websites, and payment gateways. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party site you visit.
9. Children's Privacy
Our services involve family travel, and we may collect children's information (name, age, identity documents) solely for the purpose of tour bookings, Yatra registration, and hotel arrangements. This information is collected through the parent or guardian and is processed with the same level of protection as adult data. We do not knowingly collect personal data directly from children under 18 without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us / Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Grievance Officer: For any grievance or complaint related to the processing of your personal data, please write to us at
info@spiritualuttarakhand.com with the subject line "Privacy Grievance." We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
