Terms & Conditions

Last Updated: May 2026

These Terms & Conditions ("Terms") govern all tour packages, travel services, and related arrangements offered by Spiritual Uttarakhand ("Company," "we," "us," or "our"), a Destination Management Company based in Dehradun, Uttarakhand. By booking any of our services, you ("guest," "passenger," "client," or "agent") agree to the following terms in their entirety.

1. Package Inclusions

Unless stated otherwise in your specific itinerary or quotation, the following are included in our standard Chardham Yatra packages:

• Accommodation on double and triple sharing basis.
• Daily Breakfast and Dinner (Vegetarian Meals).
• Stay at Kedarnath on EP (European Plan — room only) basis in 4/5 bedded rooms.
• Transportation by AC Sedan Car / Innova Crysta / Ertiga / Tempo Traveller / Mini Coach as per the package selected.
• All Toll Taxes, Parking & Driver Bata (allowance).

2. Package Exclusions

The following are not included in the package cost and shall be borne by the guest separately:

• Lunch at all locations.
• AC does not work in hilly areas. Room Heater / Wi-Fi available as per hotel availability, on extra charges.
• Medical & Travel Insurance.
• Personal belongings — the guest is solely responsible for their own belongings.
• Extra bed may be replaced with an extra mattress, depending on hotel availability.
• Hot water at Kedarnath (may be available on chargeable basis at certain locations).
• Lifts may not be available in hill hotels. There may be steps/stairs to reach the hotel or your floor.
• Pony, Doli, Porter, Helicopter Services, etc.
• Any personal expenses (tips, extra meals, shopping, laundry, etc.).
• GST / Tip / Helicopter Tickets.
• VIP Darshan charges (where available).

3. Important Points to Note

3.1 Hotels & Accommodation

• Kindly check hotel pictures before booking. Premiumness of hotels may vary in hill areas. Rooms booked will be base category by default unless informed or requested before the quotation/confirmation.
• Hotel booking is subject to availability at the time of booking. In case the confirmed hotel gets sold out, we will provide a similar category hotel in the same destination or a nearby destination.
• Accommodation at Kedarnath is very basic/budget/home-stay category. Rooms/beds at Kedarnath will be allocated 10–12 hours before check-in.
• Hot water may or may not be available at certain locations, especially Kedarnath. Where available, it may be on a chargeable basis.
• Most hill properties have power backup. However, geysers may not function on power backup.
• No refund for short stay or unutilized hotel facilities.

3.2 Transportation & Vehicles

• Vehicle type and capacity as per the booked package (Sedan / Innova Crysta / Ertiga / Tempo Traveller / Mini Coach). The Company reserves the right to provide a similar vehicle if the booked vehicle is unavailable.
• Vehicles will be used for sightseeing points on the designated route and within city limits as mentioned in the itinerary. For additional, off-route, or substitute sightseeing, please contact the Company directly — do not discuss with the driver.
• Certain places on the Chardham route are not on the main itinerary — e.g., Triyuginarayan, Lakhamandal, Auli, Kalimath, Neelkanth Mahadev, Adi Badri, Bhavishya Badri. Kindly contact the Company in advance if you wish to include these.
• Vehicles will be parked at designated parking areas at all stations, airports, hotels, and sightseeing points. Guests must walk to and from the parking point themselves.
• Vehicle parking may sometimes be far from sightseeing spots. Guests need to reach the parking at their own cost.
• Driving is not allowed after 7:00 PM in the Chardham Sector.
• Normal working hours of the driver are 10 hours during daytime only. The driver will not drive in no-entry zones and should not be forced to drive on narrow streets or roads that may cause traffic jams.
• Vehicle will not enter restricted zones as directed by local authorities (e.g., Mall Road, beyond Sonprayag Parking, etc.).
• In case the guest, knowingly or unknowingly, damages the vehicle or any part of the vehicle or hotel assets, the damage cost shall be payable by the guest on the spot.
• In case of a vehicle breakdown due to technical reasons, we will try our best to arrange another vehicle as soon as possible. For minor problems, the vehicle will be repaired at the spot. Kindly cooperate.
• In case the driver is not cooperative or there is any issue, kindly contact the Company immediately on the spot.
• Driver/vehicle details will be shared with the agent/client only once full and final payment is received.

3.3 Meals

• Breakfast & Dinner will be served as per hotel kitchen timings.
• Meal varieties will be as per the hotel menu. Jain, South Indian, or any other specific food availability depends on the hotel kitchen's capacity.

3.4 Yatra Registration & Documents

• Rates are valid for Indian Nationals only.
• Biometric or any other registration for the Yatra must be completed by the passenger before the Yatra begins, as per government guidelines. Registration can be done at: registrationandtouristcare.uk.gov.in
• All passengers must carry valid identity proofs & passport-size photographs (both soft and hard copies).
• All norms as per Government Authorities must be followed.
• During thermal scanning, if any pilgrim is found with high temperature, he/she will not be allowed to visit the shrine. COVID-19 testing (RT-PCR / Antigen / TrueNat / CBNAAT) will be conducted at the pilgrim's own cost, if required.
• Two-dose vaccination certificate or RT-PCR test (any one) may or may not be required for the tour as per prevailing government guidelines.

3.5 Child Policy

• Children up to 5 years: Complimentary (no extra charge).
• Children 6–12 years: Without bed — 15% extra charges; With bed — 25% extra charges.
• Children above 12 years: Charged as an adult.

3.6 Kedarnath Specific

• Guests must leave the hotel by 4:00 AM. The trek to Kedarnath Ji Temple starts at approximately 5:00 AM, and passengers must return before the departure for the next day's destination.
• Passengers need to arrange pony or doli at their own cost to reach back on time.
• Guest must book local jeep from Sonprayag to Gaurikund and back to Sonprayag on their own.

3.7 Sightseeing & Itinerary

• All timings must be adhered to strictly.
• Sightseeing is strictly as per the defined itinerary and time availability. Some sightseeing may be skipped depending on the on-ground situation.
• All sightseeing is subject to weather conditions, political conditions, and traffic conditions at the destination.
• Refund is not possible if any particular sightseeing point is not covered.
• All nearby sightseeing points should be covered together. However, in case of timing issues with a particular place, adjustments can be made.

3.8 Medical Fitness & Safety

• Medical fitness of all passengers is presumed at the time of booking.
• The Company will not be responsible for any accident, injury, death, or theft of person or property during the course of the tour.
• We will not be responsible for any personal loss of the guests.

3.9 Fixed Departures

• In case of fixed departures, vehicle/guide availability will depend on the number of passengers/seats sold. We reserve the right to change the vehicle, guide, or hotels.

3.10 Third-Party Hotels

• In case the guest/agent prefers or shares their own hotel(s) and does not choose our hotel(s) at one or more locations, we will not be responsible for any escalation(s) at those particular hotel(s).

4. Force Majeure & Itinerary Changes

• We shall not be responsible for any change in the itinerary due to landslides, flight cancellations, weather conditions, or any unforeseen circumstances. Any additional cost incurred will be charged over and above the package cost.
• We shall not be responsible for any delays or alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accidents, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest, or any such incidents.
• Itinerary and price of the tour are subject to change without any prior notice.
• Tour destination/route cannot be changed without prior notice. Amended route and tour destination rates may change accordingly.
• During heavy rainfall or snowfall, vehicular movement may remain suspended. Roads may get blocked anytime without notice. Such circumstances are beyond our control, and we will not be liable — though we will do whatever we can in our capacity.
• In case of road closure due to snow and slippery conditions, our vehicles will not be allowed to ply. Only snow jeeps/chained vehicles are allowed. These can be hired on a direct payment basis or arranged by us at an additional cost, subject to availability.
• We reserve the right to modify the itinerary at any point due to Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels/flights, cancellation or re-routing of flights, closure of or entry restrictions at a place of visit, etc. While we will make suitable alternate arrangements, we shall not be held liable for any refund or compensation claims arising out of this.
• Any unprecedented hike in transportation, hotel, food, helicopter ticket, or government regulation costs will increase the package cost accordingly.
• No refund in case of Force Majeure.

5. Cancellation Policy

In the event of cancellation of tour/travel services due to any avoidable or unavoidable reason(s), we must be notified in writing. Cancellation charges will be effective from the date we receive the written advice.

No cancellation or refund will be made if the situation is beyond our control — such as bad weather, landslide, climatic conditions, natural disaster, fire, embargo, acts or decisions of government, political or national crisis, roadblocks, heavy snowfall, acts of terrorism, strikes, problems at airlines/rails/buses/hotels/transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations, or any situation due to which the customer could not reach the destination.

If the guest leaves the tour midway due to personal reasons, no claim for refund (full or partial) will be entertained by the management.

6. Payment Terms

• 50% advance at the time of booking confirmation.
• 100% payment required 15 days prior to the travel date.
• If the booking is made within 15 days of travel, 100% advance is required at the time of confirmation.
• Spiritual Uttarakhand reserves the right to cancel the booking and forfeit the full amount in case of short or delayed payment beyond the prescribed time limit.
• All rights reserved to the management to cancel any service without refund until the full advance amount towards the service is received from the customer and accepted by the Company.

7. Helicopter Services — Terms & Conditions

The following terms apply to all Chardham Yatra by Helicopter packages. All terms and conditions of the aviation company will also be applicable in addition to the points listed below.

7.1 General Helicopter Terms

• All flying will be carried out strictly within the rules stipulated by the Director General of Civil Aviation (DGCA) and Air Traffic Control.
• The helicopter will be used for legal activities only and shall not violate any government rules or regulations.
• In the interest of flight safety, the decision of the pilot / Chief of Operations will be final and undisputed regarding suitability of weather, fitness of take-off and landing helipads.
• Helicopter tickets can also be booked by the passenger directly through the official Chardham Yatra portal.
• Helicopter flying timings may vary due to weather conditions as per the aviation company's directions.
• The maximum seating capacity for helicopters is 6 passengers + 1 crew.
• Darshans at all Dhams will be priority darshans and not VIP darshans.

7.2 Passenger Weight Policy

• Passenger weight is critical in helicopter flying. Passengers must submit their correct weight at the time of booking.
• If any change in weight is found at the time of travel which would exceed the aircraft's weight carrying capacity of 450 kg, the passenger(s) will be deboarded and cancelled for the heli-tour without any refund.
• Passengers weighing above 75 kg will be charged ₹2,000 per kg over and above 75 kg. However, if 2 or more passengers in a group have an average weight of 75 kg, the extra charges will not apply.
• If any discrepancy is found in the declared weight at the time of weighing, a penalty of ₹20,000 will be imposed along with overweight charges. Flying of such passengers will be subject to permission from the aviation company.

7.3 Baggage & Seating

• Only one baggage weighing a maximum of 5 kg is allowed per passenger. Suitcases or other large luggage bags are not permitted in the helicopter.
• Due to limited weight carrying capacity, we reserve the right to shuffle passengers between helicopters. Passengers travelling together may not be accommodated in the same flight.
• Guests flying via helicopter may or may not fly in the same chopper, and we do not guarantee that they can do darshans together. This depends entirely on the helicopter service provider.

7.4 Weather & Schedule Disruptions

• Flying in the hills is subject to bad weather and many Force Majeure factors — including delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden technical snags, illness of flying crew, or late reporting of passengers. Passengers must be prepared for any eventuality.
• If guests are unable to take the first flight from Dehradun to Yamunotri due to bad weather, we will try to accommodate them the next day. If the weather doesn't permit the next day as well, the trip will be cancelled and a refund will be given within 15 days after deducting accommodation, meals, transport charges at Dehradun, and flight planning charges of ₹15,000 per person.
• If guests get stuck at any Dham due to bad weather, we will attempt to fly them the next day. In such cases, two Dhams may need to be covered in a single day. For example, if guests are stuck at Gangotri, the next day will cover both Kedarnath and Badrinath, with the night halt at Badrinath instead of Kedarnath. This rule applies to all Dhams depending on where the disruption occurs.
• We strongly advise passengers to keep one additional day at hand in Dehradun to avoid inconvenience in case of weather delays or Force Majeure scenarios.

7.5 Child Policy (Helicopter)

• Children above the age of 2 years will be charged full ticket.
• Infants (below 2 years): ₹20,000 per infant.

7.6 Helicopter Payment Terms

• 50% deposit of the total amount at the time of booking.
• Balance payment must be deposited 15 days prior to the date of arrival in Dehradun.
• Passengers will not be permitted to board the flight or commence the tour unless full and final payment is completed by D-15.
• Travel voucher is valid only if full payment has been received by Spiritual Uttarakhand before the start of journey or as per the policy/agreement.

7.7 Helicopter Cancellation Policy

7.8 Helicopter Rescheduling

• Rescheduling is permitted only if applied 20 days before the journey date.
• If rescheduling is requested with less than 20 days to the journey, the booking will be treated as cancelled and non-refundable. A fresh booking can be made subject to availability with 100% advance payment.

7.9 Timings & Reporting

• This is a Daily Fixed Departure Helicopter tour. All departure timings are fixed. Passengers must report as per the scheduled ETDs (Estimated Time of Departure) at helipads throughout the tour. Failure to report on time will be considered a no-show with no refund.
• The Company reserves the right to change/postpone flying timings subject to weather or Force Majeure reasons.
• Passengers are advised to carry heavy woollen clothing, as temperatures can drop drastically during evenings and nights.
• Passengers are advised not to carry big suitcases as there is very limited baggage space inside the helicopter.

7.10 Partial Tour Completion

• If the journey is not completed within the stipulated time and passengers are unable to visit one or more Dhams due to bad weather or technical reasons, the Company will attempt to cover all places within the available time. If this is not possible, the Company's liability will be limited to a refund of the unutilized sectors only.

8. Things to Carry

All passengers are advised to carry the following items for the Chardham Yatra:

• Light woollen cap & clothes
• Sports shoes (comfortable walking shoes)
• Rain coats
• Handy torch / flashlight
• Basic medicines (personal medication, paracetamol, ORS, etc.)
• Valid identity proofs & passport-size photos (soft + hard copies)

9. Jurisdiction & Disputes

Any disputes, claims, or legal proceedings between the pilgrims/tourists and Spiritual Uttarakhand shall be subject to the jurisdiction of the courts of Dehradun only, within 90 days as per rules. The Company expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than India.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Address: Ramola Hardware, Nathuawala, Balawala Road, Near Adharsh Colony, Dehradun, Uttarakhand 248008
• Phone: +91-97591-53574
• Email: info@spiritualuttarakhand.com